Privacy Policy
Last updated: October 2025
Welcome to Whispers by HHJ. Your privacy matters to us. This page explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or connect with us online.
1. Who We Are
Whispers by HHJ (“we,” “our,” or “us”) is an independent creative platform operated from Lahore, Pakistan by Hiba H. Jaleel. Our goal is to share stories, digital books, and creative works with readers worldwide while maintaining transparency and respect for your privacy.
For any questions about this policy, please reach out to us at:
📧 whispers@hibahjaleel.com
2. Information We Collect
We collect only what’s necessary to provide our services and improve your experience. This may include:
- Your name and email address (for purchases, newsletters, or inquiries)
- Payment details (processed securely via Payoneer or direct bank transfer — we never store full payment information)
- Cookies and analytics data to understand how visitors use our site and improve functionality
- Voluntary data you provide through forms, feedback, or subscriptions
3. How We Use Your Information
Your data is used solely to:
- Process and verify payments
- Deliver purchased products (instant or manual digital downloads)
- Respond to your questions or support requests
- Send updates, newsletters, or story releases (you can unsubscribe anytime)
- Improve website performance and reader experience through analytics
We do not sell or share your personal information with any third party for marketing or advertising purposes.
4. Cookies and Analytics
Our website uses cookies to help us understand how visitors interact with our pages. These cookies may come from trusted tools such as Google Analytics or Meta Pixel. You can manage or disable cookies anytime in your browser settings.
5. Payments and Security
Payments are processed securely through Payoneer and direct bank transfers. We do not store your full payment information. All transactions are protected with appropriate encryption and verification methods.
If your payment requires manual verification, it may take up to 24 hours to process before your digital product is sent to you.
6. Emails and Communication
We may send you updates about new releases, stories, or promotions. Every email includes an unsubscribe link, allowing you to opt out at any time.
We value your inbox — we send only meaningful updates related to our work.
7. Digital Products and Refund Policy
All products on Whispers by HHJ are digital. Once delivered (either through direct download or email), they are considered final and non-refundable.
If you experience any technical issue accessing your purchase, please contact us and we’ll gladly assist you.
8. Global Access
Our stories and digital products are available globally, except in regions where access is restricted by law. We currently do not offer services to users in Israel.
9. Your Rights
You have the right to:
- Request a copy of your personal information we hold
- Ask for correction or deletion of your data
- Unsubscribe or withdraw consent from communications at any time
To exercise these rights, contact us at whispers@hibahjaleel.com.
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect new practices or legal requirements. Any changes will be posted here with an updated “Last Updated” date.
11. Contact
If you have any questions, requests, or concerns about this policy, please email us at:
📧 whispers@hibahjaleel.com